I am not going to get into the details of what each phone call to my service provider has entailed, but it is incredible that each time, the story has been different. What I find shocking is that each person doesn't know the entire story, or doesn't know the product very well. 

I've been like a dog with a bone this time, just because. It's definitely been a test of my patience, and in the past I would get angry, raise my voice (OK -- I'm being very polite when I say that), and I decided ...

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